- Go to Background Checks > Manage Cases
- Next to Name Validation Failure, click View.
- View the individual's case.
- Select Request Documentation > Print Letter to print the identity verification request.
- Once you receive verification, update the information and click Set Registrant Info.
NOTE: It is your sole responsibility to decide how to interpret the applicable local/regional/state laws as they pertain to background checks. The information provided is intended to help sports administrators with certain administrative tasks related to the sports registration process. The information provided is not the same as legal advice -- the application of law to an individual's specific circumstances. Although we make a concerted effort to provide accurate and useful information, we recommend you consult legal counsel if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular situation.