There are two ways to solve this dilemma:

  • Add an Adult to an Account as a Non-Family Administrator


  • Create a Custom Volunteer Role and Assign a Parent to the Custom Volunteer Role

To Create a Non-Family Administrator Adult Account:

A Non-Family Administrator account allows the user to follow the players within your account without allowing them to change any information within the account, or register/checkout orders.

  1. Click Home.
  2. Find the relevant account by last name, email, Team name, order number, account id or person id.
  3. Select the desired account.
  4. Under Account Options, select Account Settings.
  5. Under Account Options, click Add Adult.
  6. Fill in your required/desired information. Make sure that Family Administrator is set to No.
  7. Once complete, click Save.

However, if the parents are unwilling to share an account, then you can create a custom volunteer role.

To Create a Custom Volunteer Role:

  1. Go to Setup > Registration Settings > Roles.
  2. Select +Add Role.
  3. Give the Role a Name (e.g. Parent)
  4. Check Team Based, Is Rostered and Admin Only.
  5. Then, click Save.
  6. Next, go to Registrations > Manage Programs.
  7. Select your desired Program.
  8. Click Settings.
  9. On the middle of the page, select Manage Roles.
  10. At the bottom of the screen, click the drop-down menu.
  11. Choose the role you recently created.
  12. Once complete, select Assign Roles.
  13. Finally, click Done.

You now must make the parent who does not have access to the primary account a volunteer. To do so, follow the steps below to create a new account and then register them as a volunteer.

Assign a Parent to the Custom Volunteer Role:

  1. Click Accounts > Create Account.
  2. Fill in the desired/required information.
  3. Once complete, select +Create Account.
  4. Once the account is created, click Home.
  5. Find the relevant account by last name, email, Team name, order number, account id or person id.
  6. Select the desired account.
  7. Under Account Options, click Register.
  8. Choose the Parent's name.
  9. Then, click Register Now.
  10. Enter all additional account information.
  11. Finally, assign the parent to the same team as their child.

NOTE: When the above steps are complete and the team is designated as Active, each parent will receive emails from the team's coaches, and will be able to access their child's schedule (if posted) - and communicate with the rest of the team by using the Team Chat feature (if enabled for your league).

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